Returns & Refunds

Need to make a return? We can certainly help you! But keep in mind there are some conditions that need to be met in order to receive your refund.

Which Best Describes Your Situation?

1. I received a broken or incorrect item: Sorry about that… We are doing our best to fulfill your needs as efficiently as possible. Please contact us at support@beachwoodessentials.com to request an RMA (return merchandise authorization) needed for a refund or exchange. 

2. I wish to return something for another reason: We can help you, but please keep in mind that in order to maintain streamlined processes, we can only accept up to two returned orders per year. 

Terms & Conditions for Returns:

• We can only accept two returned orders per year (not including orders with a broken or incorrect item). 

• To be eligible for a full refund, we must receive your returned order back within 30 days of purchase. Note that shipping fees for returned items that aren’t broken or incorrect are non-refundable. 

• If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered a Lemon Essential Oil and a Bulgarian Lavender Essential Oil, both can be opened, but not 2 Lemon Essential Oils) – others must come back unopened and unused in order to receive a FULL refund.

• Refunds will only be processed with a proper RMA. To make a return, contact us at support@beachwoodessentials.com. We will then email you a confirmation with an RMA number and the address to send the return.

• If return instructions aren’t followed and the package is returned to sender, it may result in your package being received outside of the 30-day money back guarantee window. In these instances, a refund will not be honored.

• Refunds may take up to 4 weeks before they appear on your bank statement. Most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

 

What About Exchanges?

• If you wish to exchange a product, such as for another type or flavor, the item needs to be unused and sealed. No exceptions, sorry! 

• In order to get your new product, the item you’re exchanging must be back in our warehouse by the 30^th day from your purchase date. Any package received after this date will be reshipped to you.

• Note that shipping fees for exchanged products are non-refundable.

• To exchange a product, contact us at support@beachwoodessentials.com .We will then email you a confirmation with an RMA number and detailed instructions to follow.